A dabbawala is a person whose job is to deliver freshly made food from
home in lunch boxes to office workers in Mumbai. There are about 4000 to 5000
dabbawalas in Mumbai who work with utmost punctuality to deliver their assigned
set of tiffin. Mumbai tiffin service largely runs because of these dabbawalas.
This Dabba service in Mumbai is an example of a perfect management.
The tiffin delivery system works on a simple colour coding system for
every tiffin. An ID generated with the help of destination and the recipient
thus helps the system to run smoothly. The success of such a system largely
depends upon teamwork and time management. The BBC has produced
a documentary on dabbawalas, and Prince Charles, during his
visit to India, visited them .Owing to the tremendous publicity, some of the
dabbawalas were even invited to give guest lectures about dabbawala
tiffins in top business schools of India.
We might spot a Mumbai Dabbawala either roaming around a bicycle or carrying
a wooden crate for the tiffins, dressed in a white cotton kurta-pyjama and the
white trademark Gandhi topi (cap). Dabba services use no modern technology yet
are the most successful services in Mumbai. We indeed owe the timely delivery
of all the school tiffins and lunch boxes to these guys.
It’s very interesting that now one can order a tiffin via a dabbawala
through a sms or through online booking. Many famous tiffin services have an
exclusive tie up with the Dabbawala across the city. A web
site, mydabbawala.com, has also been added to allow for on-line booking,
in order to keep up with the times. An on-line poll on the web site ensures
that customer feedback is given importance.
Mumbai Dabbawalas no wonder attract such a lot of attention from all
over the globe. One should really take some time off and observe their brilliant
way of functioning.
P.S here is the link of the website , which enables online-booking -
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